Returns & Hygiene

What we can and cannot take back, and how to make a claim.

Faulty items

If a product arrives damaged, does not work, or stops working within a reasonable time, you are entitled to a remedy under Australian Consumer Law: a repair, a replacement or a full refund depending on the fault. Contact us with your order number, a description of the fault and, where possible, a photograph or short video. We will reply within two business days and arrange the remedy; you will not be asked to pay return postage for a confirmed fault.

Change of mind

Because these are intimate products, change-of-mind returns are not accepted once the packaging has been opened, for hygiene reasons. Unopened items in their original sealed packaging may be returned within 14 days of delivery for a refund of the product price; return postage is at your cost and the item must arrive in resalable condition.

Wrong item or missing parcel

If you receive the wrong item, or tracking shows no delivery within 30 days of dispatch, contact us and we will replace the order or refund it in full.