Refund policy

Returns are handled by Rehan Maddawa Bandara Udugala (ABN 32 157 181 441); email r3han.u@gmail.com, Monday to Friday, 9am to 5pm AEST.

Faulty items

If a product arrives damaged, does not work, or stops working within a reasonable time, you are entitled to a repair, a replacement or a refund under the Australian Consumer Law, depending on the fault. Contact us with your order number and a description or photograph of the fault; we reply within two business days and you will not pay return postage for a confirmed fault.

Change of mind

Change-of-mind returns are not accepted once the packaging of an intimate product has been opened, for hygiene reasons. Unopened items in their original sealed packaging may be returned within 14 days of delivery for a refund of the product price; return postage is at your cost.

Wrong or missing items

If the wrong item arrives, or tracking shows no delivery within 30 days of dispatch, we replace the order or refund it in full.

Refund method

Refunds go to the original payment method within 10 business days of approval.